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How To Return Goods For Replacement, Repair Or Refund
Wear New Zealand prides itself on its high standards of quality control. If your order* is not the right colour or size, or has a manufacturing flaw, simply notify us within 7 days of its receipt and we will exchange, repair or refund your purchase.
*Applies only to standard items purchased through the website.
All you have to do is:
• Email Wear New Zealand immediately to advise us of the problem
• Return it to us at your cost within 30 days of emailing us. Please ensure the item is covered by insurance as we cannot refund it if lost in transit.
• Ensure the item is in its original condition unworn with the original swing ticket in place. If the item is an apparel item: you may try on the item for a few minutes but not wear it out to an event. If the item is a hat, please do not try on with an oily hair product. For these and all other items, please do not smoke near it, use it profusely, nor accidentally or deliberately damage it. If any of the above abuses of our Returns Policy is found to have occurred, your right to a replacement or refund may be waived or compromised.
NOTE. Wear New Zealand's courier and postal addresses are different.
Level 5, Tasman Building, 16-22 Anzac Ave, Auckland City 1010, New Zealand
PO Box 91-888 Victoria St West, 1142 Auckland, New Zealand
When we receive back the goods, we will then send the replacement or repair back to you at our cost or refund your purchase via the credit card used to pay for the goods.
NB: Refunds do not apply to custom orders. Custom orders are requests for tailor made garments or apparel items in special sizes or in special skins - they are exempt from a refund as we have built specifically to your measurements.