returns policy


How To Return Goods For Replacement, Repair Or Refund

Wear New Zealand prides itself on its high standards of quality control. If your order* is not the right colour or size, or has a manufacturing flaw, simply notify us within 7 days of its receipt and we will exchange, repair or refund your purchase.

*Applies only to standard items purchased through the website. 

All you have to do is: 

•  Email Wear New Zealand immediately to advise us of the problem

•  Return it to us at your cost within 30 days of emailing us. Please ensure the item is covered by insurance as we cannot refund it if lost in transit.

•  Ensure the item is in its original condition unworn with the original swing ticket in place.  If the item is an apparel item: you may try on the item for a few minutes but not wear it out to an event.  If the item is a hat, please do not try on with an oily hair product. For these and all other items, please do not smoke near it, use it profusely, nor accidentally or deliberately damage it. If any of the above abuses of our Returns Policy is found to have occurred, your right to a replacement or refund  may be waived or compromised.  

Postal Address:
PO Box 91-888 Victoria St West, 1142 Auckland, New Zealand

When we receive back the goods, we will then send the replacement or repair back to you at our cost or refund your purchase via the credit card used to pay for the goods.

NB: Refunds do not apply to custom orders. Custom orders are requests for tailor made garments or apparel items in special sizes or in special skins - they are exempt from a refund as we have built specifically to your measurements.

Wear New Zealand Designer Collection

We design and make from natural renewable resources. In a world of mass production, it is nice to know there is a company that still employs handcrafting in its manufacturing process to obtain the highest possible quality. Select from indigenous NZ eco fur, blended merino knitwear in jackets & sweaters, as well as a selection of luxurious fur throws, and much more. Choose from any of our brands below:


Luxurious possum fur throws & fashion from a NZ environmental pest. Rugs, Boots and more from spotty NZ Friesian cow skins. The finest NZ Babylamb garments, Mongolian lamb accessories and much more NZ made fashion from Alpaca fleece.


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