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How To Return Goods For Replacement, Repair Or Refund
Wear New Zealand prides itself on its high standards of quality control. If your order* is not the colour or size you ordered, or has an obvious manufacturing flaw, simply notify us within 7 days of its receipt and we will exchange, repair or refund your purchase.
*Applies only to standard items purchased through the website.
All you have to do is:
• Email Wear New Zealand immediately to advise us of the problem
• Return it to us at your cost within 30 days of emailing us by the same or faster delivery method by which it was sent you. Please ensure the item is covered by insurance as we cannot refund it if lost in transit.
• Ensure the item is in its original condition unworn with the original swing ticket in place. If the item is an apparel item: you may try on the item for a few minutes but not wear it out to an event. If the item is a hat, please do not try on with an oily hair product. For these and all other items, please do not smoke near it, use it profusely, nor accidentally or deliberately damage it. If any of the above abuses of our Returns Policy is found to have occurred, your right to a replacement or refund may be waived or compromised.
Return address to be advised once we receive your email.
When we receive back the goods, we will then send the replacement or repair back to you at our cost or refund your purchase via the credit card you used to pay for the goods.
NB: Refunds do not apply to custom orders. Custom orders are requests for tailor made garments or apparel items in special sizes or in special skins - they are exempt from a refund as we have built specifically to your measurements.
Refunds do not apply to sales outside of this official Wear New Zealand website. Nor do they apply if you have requested any changes to our normal specifications of a website product eg: if you requested changes to our standard patterns, fabrics, linings or notions as the item is now classified as a "custom build" and cannot be resold. Additionally, "Change of mind", "the recipient did not want it", or slight delays in delivery which are beyond our control ( eg: delays in postal services before Xmas) are also not valid reasons for a refund as we have manufactured in good faith specifically for you as soon as possible after you placed the order.